Music on Hold Introductory Greeting for a Call Queue

If you would like to have a message play before a caller enters into a call queue, follow the steps below. 

1. Navigate to your Call Queues
   
2. To the Right of the Call Queue, you want to adjust the Music On Hold for, click the Music Note icon on the far right side. 
   
3. On the next page, select “Settings” & then select “Play introductory greeting”.

 

4. If you don’t already have a file to upload, then you can select “Record” to record a new message by either dialing an extension or an external number (cell phone, etc.).