Call Forwarding
Always
The Call Forwarding options as seen in figure above will route calls based on the options selected. When entering a destination, it can be anything you would like, another user or another telephone number that does not have to be associated with your account or even on the system.
Always will forward the call to the destination entered in the Extensions, phone number, or phone field every time your account received a call. In the example above it is another external number and it will forward all calls always to this number.
When Busy
When Busy forwards calls only when you are already on the line.
When Unanswered
When unanswered dictates where to send the call when the Ring For X Seconds has been reached.
When Offline
When Offline routes the call to the desired destination entered into extension, number, or phone field when the user’s devices are offline. If you use a softphone on your laptop and shut down the softphone this is where your calls are forwarded.